These Terms of Service (“Terms”) govern your use of CoworkReady.com and the services provided by CoworkReady (“CoworkReady,” “we,” “our,” or “us”). By using our website or purchasing our services, you agree to these Terms. Please read them carefully.
1. Services
CoworkReady provides technology setup, training, support, and related services, which may include:
- Setup and onboarding for Claude Cowork and related AI-powered productivity tools
- Setup and onboarding of AI-powered website chatbots
- Client training and education sessions
- Email, chatbot, and live-call technical support
- Limited remote computer access for setup, configuration, and troubleshooting
2. Eligibility and Authority
By using our website or purchasing services, you represent and warrant that you are at least 18 years of age; that you have full legal authority to enter into these Terms on behalf of yourself or any business or organization you represent; and that you have the authority to grant access to the devices, accounts, websites, and materials required to perform the services.
3. Scope of Service
CoworkReady will provide the services selected and purchased by the client. The client is responsible for supplying accurate information, necessary access credentials, required third-party subscriptions, and any business materials reasonably needed for setup or support. Services are limited to the specific scope purchased unless otherwise agreed in writing.
4. Pricing, Billing, and Auto-Renewal
Pricing is as stated on the website or in a written proposal at the time of purchase. Monthly or recurring subscription plans will automatically renew at the then-current rate unless the client cancels before the next billing cycle. Launch pricing, promotional pricing, and standard pricing may differ. Grandfathered pricing terms are subject to the terms offered at the time of original signup and may be forfeited if service is interrupted or payments are not kept current, as applicable.
Clients will receive advance notice of any material pricing changes. Continued use of the services after a pricing change constitutes acceptance of the new pricing.
5. Support Limits
Support is generally provided through online email or chatbot assistance. Where needed, support may be escalated to a live call at no additional cost, subject to the plan terms. A client’s plan may include up to four (4) live support calls per calendar year. Additional calls may be billed at the published or mutually agreed rate. Support availability is subject to CoworkReady business hours and staffing levels.
6. Remote Access
Some services require CoworkReady personnel to remotely access a client’s computer or systems. Remote access will be performed only with the client’s explicit permission and only as reasonably necessary to complete setup, training, or support. Additional terms governing remote access are set forth in the Remote Access Consent Policy, which is incorporated herein by reference.
7. Third-Party Platforms
Our services may depend on or integrate with third-party software, subscription plans, remote access tools, hosting platforms, chatbot tools, and AI service providers. The client is responsible for independently complying with the terms, pricing, and acceptable use policies of those third-party providers. CoworkReady is not responsible for downtime, pricing changes, outages, data practices, policy changes, or service limitations imposed by third-party providers, including without limitation changes to AI model availability or capability.
8. Client Responsibilities
The client agrees to:
- Provide timely cooperation, accurate materials, lawful content, and necessary access to enable CoworkReady to perform the services
- Review all outputs, chatbot configurations, training results, and website content before relying on them in business operations
- Ensure that content submitted to CoworkReady does not infringe third-party intellectual property rights, violate applicable law, or contain false or misleading information
- Maintain the security of their own devices, accounts, and login credentials
9. One User Per Account
Unless otherwise stated in a written agreement, each purchased service account is intended for one (1) user on one (1) computer or workstation environment. Additional users may require separate signup, separate licenses, or separate service arrangements. Sharing account access in violation of this provision may result in suspension or termination of service.
10. Acceptable Use
The client may not use CoworkReady’s website or services for any unlawful, infringing, fraudulent, abusive, harmful, defamatory, harassing, or deceptive purpose. The client may not attempt to circumvent, reverse-engineer, or interfere with CoworkReady’s systems or services. The client may not use the services to violate the privacy rights, intellectual property rights, or other legal rights of any third party, or to transmit spam, malware, or other harmful code.
11. No Professional Advice
CoworkReady provides setup, support, workflow, and technology training services. Nothing in our services, communications, or materials constitutes legal, tax, accounting, financial, regulatory, cybersecurity, or other licensed professional advice, unless expressly stated in a separate written engagement agreement. Clients are encouraged to consult qualified professionals for advice in those areas.
12. Payment Terms and Nonpayment
Fees are due as stated at checkout, on invoice, or in a written agreement. Payment must be received before services are delivered unless otherwise agreed in writing. If payment is missed, disputed, reversed, or not completed, CoworkReady may, in its sole discretion, suspend or terminate service with or without prior notice. Grandfathered or promotional pricing may be permanently lost if service is interrupted or payments are not maintained as required.
13. Cancellation Policy
Clients may cancel a recurring subscription at any time by following the cancellation process described on the website, invoice, or applicable service agreement. Cancellation will take effect at the end of the then-current billing period unless CoworkReady agrees otherwise. CoworkReady reserves the right to cancel or suspend service in accordance with Section 19 of these Terms.
14. Refunds
Unless otherwise stated in writing or required by applicable law:
- Setup fees are earned when onboarding work begins and are generally non-refundable
- Monthly or recurring fees are generally non-refundable once a billing period has started
- CoworkReady may, in its sole discretion, offer partial credits or adjustments in unusual or extenuating circumstances
Nothing in this section limits any rights you may have under applicable consumer protection laws.
15. Intellectual Property
The CoworkReady website, branding, service materials, training content, software configurations developed by CoworkReady, and related proprietary materials are the property of CoworkReady or its licensors and are protected by applicable intellectual property law. Nothing in these Terms grants the client a license to reproduce, redistribute, or create derivative works from CoworkReady’s proprietary materials outside of the specific services purchased.
The client retains full ownership of their own website content, business documents, data, and materials submitted to CoworkReady for service purposes. The client grants CoworkReady a limited license to access and use such materials solely to perform the requested services.
16. Confidentiality and Privacy
CoworkReady’s handling of personal and business information is governed by the Privacy Policy and Confidentiality Statement, each of which is incorporated into these Terms by reference. By using our services, you acknowledge that some services may require temporary access to systems, screens, documents, or accounts necessary to complete the requested work.
17. DMCA and Intellectual Property Infringement
CoworkReady respects intellectual property rights. If you believe that material accessible through our website or services infringes your copyright, please submit a written notice to the contact address below including: (a) identification of the copyrighted work claimed to be infringed; (b) identification of the infringing material and its location; (c) your contact information; (d) a statement that you have a good-faith belief that the use is not authorized; and (e) a statement under penalty of perjury that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.
18. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. COWORKREADY EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. COWORKREADY DOES NOT WARRANT UNINTERRUPTED OPERATION, SPECIFIC BUSINESS OUTCOMES, REVENUE INCREASES, LEGAL COMPLIANCE OF CLIENT CONTENT, OR ERROR-FREE PERFORMANCE OF THIRD-PARTY PLATFORMS OR AI-GENERATED OUTPUTS.
19. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COWORKREADY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, LOSS OF BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE WEBSITE OR SERVICES, EVEN IF COWORKREADY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE EXTENT LIABILITY CANNOT BE DISCLAIMED, COWORKREADY’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO COWORKREADY FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.
20. Indemnification
You agree to defend, indemnify, and hold harmless CoworkReady and its officers, directors, employees, contractors, agents, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your content or materials submitted to CoworkReady; (b) your misuse of the website or services; (c) your violation of any applicable law or regulation; or (d) your breach of these Terms.
21. Suspension and Termination
CoworkReady may suspend or terminate your access to the services, with or without prior notice, if you violate these Terms, fail to make required payments, misuse the services, engage in fraudulent activity, or create a legal, security, or operational risk to CoworkReady or its clients. Termination does not relieve you of your obligation to pay amounts due prior to termination. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and governing law — will continue to apply.
22. Force Majeure
CoworkReady will not be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure is caused by circumstances beyond CoworkReady’s reasonable control, including but not limited to acts of God, natural disasters, pandemics, government orders, third-party platform outages, cyberattacks, internet infrastructure failures, or labor disruptions. CoworkReady will use commercially reasonable efforts to resume performance as soon as practicable.
23. Dispute Resolution and Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the services that cannot be resolved through good-faith informal negotiation within thirty (30) days of written notice will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, except as otherwise provided herein. The arbitration will be conducted in [Insert State], unless you and CoworkReady agree otherwise.
CLASS ACTION WAIVER: TO THE FULLEST EXTENT PERMITTED BY LAW, ALL DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
Nothing in this section prevents either party from seeking emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration. This arbitration agreement does not apply to claims that applicable law expressly requires to be resolved in court.
24. Governing Law and Venue
These Terms are governed by and construed in accordance with the laws of the State of [Insert State], without regard to its conflict-of-law principles. For any disputes not subject to arbitration, you and CoworkReady consent to exclusive jurisdiction and venue in the state or federal courts located in [Insert State].
25. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it will be severed from these Terms, and the remaining provisions will continue in full force and effect.
26. Waiver
No failure or delay by CoworkReady in exercising any right, power, or remedy under these Terms will operate as a waiver of that right. No single or partial exercise of any right will preclude any other or further exercise of that right or any other right.
27. Entire Agreement
These Terms, together with the Privacy Policy, Confidentiality Statement, and Remote Access Consent Policy incorporated herein by reference, constitute the entire agreement between you and CoworkReady with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, representations, and understandings. Any modification to these Terms must be in writing and signed by an authorized representative of CoworkReady.
28. Changes to These Terms
CoworkReady may update these Terms from time to time to reflect changes in law, services, or business practices. Updated Terms will be posted on the website with a revised effective date. Where required by law, we will provide advance notice of material changes. Continued use of the website or services after changes are posted constitutes your acceptance of the updated Terms.
29. Contact
Questions about these Terms may be directed to:
CoworkReady
Website: www.coworkready.com
Email: [hello@coworkready.com]