Privacy Policy
Effective Date: [April 10, 2026] | Last Updated: [April 22, 2026]
At CoworkReady.com (“CoworkReady,” “we,” “our,” or “us”), we value the trust our clients place in us. Because our services may involve remote access to a client’s computer for setup, configuration, training, and support, we are committed to protecting personal information, business information, and account-related information with care, transparency, and respect.
This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, purchase our services, communicate with us, or receive support from our team. By using our website or services, you agree to the practices described in this Privacy Policy.
1. Who We Are
CoworkReady is a technology services company operating at www.coworkready.com. We provide services including:
- Setup and onboarding for Claude Cowork and related AI-powered productivity tools
- Setup and onboarding for AI-powered website chatbots
- Client training and education
- Email, chatbot, and live-call support
- Limited remote computer access for setup and troubleshooting
2. Information We Collect
A. Information You Provide Directly
We may collect the following when you sign up, purchase services, or contact us:
- Your name and business name
- Email address and phone number
- Billing and payment information
- Account signup details
- Information submitted through forms, chat, email, or support requests
- Documents, website content, FAQs, and other materials you provide for chatbot setup or training purposes
B. Information Collected During Service Delivery
When you request setup, training, or support, we may access or receive:
- Device and computer information needed to perform setup
- Browser or software environment details
- Account configuration information
- Workflow preferences and business-use information
- Support records, session notes, and troubleshooting information
C. Remote Access Information
For certain services, a CoworkReady team member may remotely access your computer or screen, with your knowledge and explicit permission, to install approved software, configure tools, connect approved business materials, provide training, or troubleshoot issues. During such sessions, we may temporarily view information visible on your screen or accessible through the applications you ask us to help configure. We do not seek access to unrelated personal files, unrelated business records, banking information, or passwords unless required for the specific support task and expressly authorized by you.
D. Website Usage Information
When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, device type, pages visited, referring website, approximate location based on IP, date and time of visits, and basic analytics and cookie data. This information is used to maintain and improve our website and is not used to personally identify you without additional information.
3. How We Use Information
We use information for the following purposes:
- To provide setup, onboarding, training, and technical support
- To configure AI tools and chatbot services you request
- To respond to questions and customer service needs
- To manage billing, subscriptions, and account administration
- To improve our website, services, and support processes
- To send service-related notices, updates, and communications
- To protect our systems, clients, and business from misuse, fraud, or security threats
- To comply with applicable legal obligations
We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.
4. Remote Access and Client Trust
Because trust is essential to our business, we are transparent about how remote access works. When remote support is required:
- Access is provided only with your explicit request or prior consent
- Access is limited to the time reasonably needed to complete the task
- We access only the systems, applications, or materials relevant to the requested service
- We do not intentionally review unrelated personal or confidential materials
- We do not permanently store screen recordings of sessions unless you expressly consent or recording is disclosed in advance for training or quality assurance purposes
- Whenever possible, you may remain present during the session
We encourage clients to close unrelated applications and documents before a session begins.
5. Sensitive Business Information
Clients may choose to provide website content, internal documents, policies, product information, FAQs, training materials, or customer service materials so we can configure AI services properly. We treat such information as confidential business information and use it only to provide the requested services, to improve the accuracy and usefulness of configured tools for that client, and to provide support and troubleshooting. We do not sell client business documents or use them for unrelated marketing purposes.
6. Payment Information
Payments may be processed by reputable third-party payment processors. We do not store full credit card numbers on our own servers unless specifically stated otherwise and handled through a secure, PCI-DSS-compliant payment system. You should review the privacy policy of any third-party payment processor we direct you to use.
7. How We Share Information
We do not sell your personal information. We do not rent or trade your personal information. We may share information only in the following limited circumstances:
- With service providers who help us operate our website, process payments, deliver communications, manage scheduling, or provide analytics or support — such providers are contractually required to use information only for authorized business purposes
- With software platforms necessary to deliver the specific services you request
- With your permission or at your direction
- If required by applicable law, court order, subpoena, regulatory request, or legal process
- If necessary to protect the rights, safety, or property of CoworkReady, our clients, or the public, or to investigate fraud or misuse
- In connection with a merger, acquisition, reorganization, sale, or transfer of business assets, provided the acquiring entity agrees to honor this Privacy Policy or notify you of any material changes
8. AI Tools and Third-Party Platforms
Our services may involve third-party tools, platforms, or providers, including AI services and remote support software. Your use of those tools may also be governed by their own privacy policies and terms of service. CoworkReady is not responsible for the privacy or security practices of third-party platforms, but we make reasonable efforts to work with reputable providers and to configure services carefully on your behalf. We encourage you to review the privacy policies of any third-party platforms used in connection with your services.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures may include access controls and role-based permissions, password protection and multi-factor authentication where feasible, limited employee and contractor access on a need-to-know basis, use of secure and encrypted communication tools, engagement of reputable third-party service providers, and internal procedures for handling client information.
However, no method of internet transmission, data storage, or remote access is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information and requires notification under applicable law, we will notify affected clients as required by law.
10. Data Retention
We retain personal and business information only for as long as reasonably necessary to provide services, maintain support records, fulfill billing and contractual obligations, comply with legal, accounting, or tax requirements, and resolve disputes and enforce agreements. When information is no longer reasonably needed, we will delete or de-identify it where practical. You may also request deletion of certain information subject to our legal obligations, as described in Section 11.
11. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Request access to certain personal information we hold about you
- Request correction of inaccurate or incomplete personal information
- Request deletion of certain personal information, subject to our legal obligations
- Opt out of non-essential marketing communications
- Request a portable copy of certain information in a structured, machine-readable format
- Object to or request restriction of certain processing activities
- Ask questions about how your information is used
To make a privacy-related request, contact us at: [Insert Privacy Email Address]. We may need to verify your identity before completing certain requests and will respond within the timeframe required by applicable law.
12. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect and how it is used; the right to delete personal information we hold about you, subject to certain exceptions; the right to correct inaccurate personal information; the right to opt out of the sale or sharing of personal information (note: CoworkReady does not sell personal information); the right to limit the use and disclosure of sensitive personal information; and the right to non-discrimination for exercising your privacy rights.
To exercise your California privacy rights, contact us at [Insert Privacy Email Address]. We do not discriminate against clients who exercise their rights under the CCPA or CPRA.
13. Cookies and Analytics
Our website may use cookies and similar tracking technologies. Cookies are small data files placed on your device when you visit our website. We may use:
- Strictly necessary cookies required for the website to function
- Analytics cookies to understand website traffic and improve user experience
- Marketing or preference cookies to support targeted communications (where permitted by applicable law)
You can often control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. Where required by applicable law, we will obtain your consent before placing non-essential cookies. We do not currently respond to browser Do Not Track (DNT) signals, but we respect any applicable legal requirements relating to user tracking.
14. Children’s Privacy
Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us at [Insert Privacy Email Address].
15. International Users and Data Transfers
If you access our website or services from outside the United States, your information may be transferred to, processed, and stored in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your country. By using our services, you consent to such transfers. Where required by applicable law (including the GDPR), we will implement appropriate safeguards, such as standard contractual clauses approved by relevant regulatory authorities, to protect your personal information during international transfers.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR) or applicable local law. Please contact us at [Insert Privacy Email Address] for more information about how we handle data subject rights under the GDPR.
16. Confidentiality of Support Communications
Support requests submitted by email, chatbot, or live call may be logged so we can respond, track issues, improve service quality, and maintain support continuity. Where support is escalated to a live call, we limit review of your information to what is reasonably necessary to address the issue. Live support calls included with your plan are subject to the service limits described in your plan terms. Additional calls may be billed according to your agreement.
17. Account Access and User Responsibility
Each client account is intended for the number of users permitted under the purchased service plan. Clients are responsible for maintaining the security of their own devices and passwords, ensuring that only authorized users access their CoworkReady account, and notifying us promptly of any suspected unauthorized access or account compromise.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. When we make material changes, we will post the updated Privacy Policy on this page, revise the “Last Updated” date, and, where required by law, provide advance notice of the changes. Your continued use of our website or services after changes are posted means you accept the revised Privacy Policy.
19. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a privacy-related concern, please contact us at:
CoworkReady
Website: www.coworkready.com
Email: [hello@coworkready.com]